Rabu, 14 April 2010

Just Do The Right Thing

Talking to a co-worker at the hospital on the administration 
floor, I noticed a perplexed Hispanic woman who was obviously 
lost. We rushed to the woman and stated "Can we help you?" 
However, the woman, who was out of breath, could only speak 
to us in Spanish. Neither my co-worker nor I could speak any 
Spanish; however, somehow my friend asked, "You need to go 
to the Eye Center ?" and the woman nodded yes.
We were so happy. We thought we had communicated with the 
woman in distress. (In reality, we should have known that the 
Hispanic woman could not have understood "You need to go to 
the Eye Center " as it was obvious to us from the beginning that 
she could not communicate in English.) I volunteered to take her 
to the Eye Clinic, located about 200 yards away on a different 
As we were walking to the Eye Center , the woman was trying 
vehemently to tell me something. I thought she was trying to 
thank me for helping her; however, as we got into the elevator I 
quickly knew that was the furthest thing from her mind.
As the elevator started to descend, I noticed the woman leaning 
on another woman, screaming and apparently becoming sick. 
People in the elevator quickly started asking, "Are you OK? 
What's the matter?" However, I knew the answer to those 
questions. She was obviously petrified of elevators! Now, I knew, 
that instead of what I initially thought was her thanking me for 
sho wing her the way to the Eye Clinic, she was frantically trying 
to find the way to the stairs. Suddenly, I pressed the button for 
the next floor and we quickly exited from the elevator. She said, 
"Gracias," [Spanish for thank you--living in Texas , even I knew 
that term]. However, my mind raced to another problem: how 
was she going to get to the Eye Center , or did she now even 
want to get to the Eye Center ?
I asked, " Eye Center ?" while pointing to my eyes. She quickly 
replied, "No, No, No . . . Bambinos [babies]." I thought she 
meant the Children's Hospital (located in another section of the 
hospital) but this time I wanted to make sure.
I looked with her for a bilingual employee, and that interpreter 
told me that she wanted to visit her 5 year old niece, Mary 
Gonzales, who was sick and on the ninth floor of the Children's 
Now I knew where she wanted to go, but I also knew she wanted 
to take the stairs. That meant going down six flights of stairs in 
one section of the hospital and up nine flights of stairs in another 
section of the hospital. I found the stairs and we descended all 
the way to the first level. I then went with her past the cafeteria 
so she could begin her ascent up the nine flights of stairs in the 
Children's Hospital. However, as we approached the stairwell 
door, it hit me: some floors in the Children's Hospital have 
locked stairwells from the inside (to prevent kidnappings) . That 
meant I would have to accompany her all the way up nine flights 
to make sure that she had access on nine.
We climbed, and climbed, and climbed. Finally we got to the 
stairwell door on nine. I was getting tired. She was getting tired. 
At least the end was here. I reached for the knob, but I noticed a 
sign posted on the door: "Floor nine secure. Next access on 10."
I thought to myself, "Oh no . . . not another flight!" as I 
motioned to her to wait. (For some reason I think she knew what 
I was about to do.) I went up to 10, took the elevator down to 9, 
and opened the stairwell door for her. We went to the 
receptionist on 9 and asked what room Mary Gonzales (her 
niece) was in. After looking in the computer we were both 
somewhat shocked with the receptionist' s response: "Mary was 
transferred this morning to another room on the 10th floor, 
I knew what to do. I thanked the receptionist as I showed Mary's 
aunt back to the stairwell where we had just been a few minutes 
ago. We climbed one more flight of stairs. Opening the stairwell 
door on 10 we saw Mary's relatives looking at us in shock. Some 
of the relatives spoke to Mary's aunt in Spanish. Some of the 
relatives spoke to me in English: &l dquo;We were so worried. 
Somehow, we got separated in the hospital and you know, my 
sister does not like elevators. [I thought: Believe me, now I 
know.] We looked and looked for a long time, but with no luck. 
We somehow thought she might be here [on the 10th floor], but 
we just got here and my sister was nowhere to be found."
I replied, "I'm glad we found ya'll. I hope Mary is feeling better." 
With that, I descended all the way to one; however, this time I 
took the elevator, not the stairs.
Yes, climbing those stairs might have caused my heart to r ace a 
little; however, when we found the family, it was definitely well 
worth everything.
Another example from the hospital was when I saw a 7 year old 
boy coloring in the Neuro Trauma Intensive Care Unit's Waiting 
Room. (His mother had been injured in a car accident, sustaining 
numerous injuries, including a serious traumatic brain injury, 
and his mother's condition was very serious.) I approached the 
boy and said, "Wow, you're such a great colorer," in an attempt 
to cheer the boy up.
I'll never forget the boy's reply: "Thank you . . . do you want to 
buy it?"
Startled, I replied, "Well . . . how much is it?"
The boy answered, "Mister, it's right here on the picture," as he 
showed me the $1.00 price on the top right corner of his picture. 
Laughing inwardly, I thought, "Now he's a true entrepreneur." 
That "art" is now proudly displayed on my office wall as I gladly 
gave the boy a dollar bill.
Sometimes, the smallest things can make all the difference in 
the world as a "small thing" to the giver can be a "tremendous 
thing" to the recipient: returning a wallet to the lost and found; 
giving a small amount of food to a starving person; or visiting a 
sick person in the hospital. They are all "small things" but can be 
huge as they are acts of kindness. Sometimes the "small things" 
make all the difference in the world, whether it's in a hospital, a 
supermarket, or anywhere else. Quite often, the "small things" 
are the right things.
Have a positive day!

Salam Inspirasi,
Mohamad Yunus, CHT, MNLP
HRD & General Services Mgr of Pharmaceutical Company
Moderator dan Inspirator - Inspirasi Indonesia
NLP Master Practitioner License of Dr. Richard Bandler
Hypnosis and Hypnotherapy Certified
7 Habits of Highly Effective People Facilitator
Life Coach & Therapist

Tidak ada komentar: